Cancellation & Refund Policy – Britannia Wheels

At Britannia Wheels, we are committed to providing reliable and professional transport services. Please take a moment to review our Cancellation & Refund Policy to ensure transparency and mutual understanding.

Non-Refundable Deposit

To secure your booking, a 30% non-refundable deposit is required at the time of reservation.

• This deposit guarantees your vehicle and driver allocation.
• In the rare event that Britannia Wheels is unable to fulfil your journey, a full refund will be issued, including the deposit.

Cancellation Charges

Should you need to cancel your booking, the following charges will apply based on the notice period:

• More than 25 days before the journey: 25% of the total booking cost
• 14–25 days before the journey: 30% of the total booking cost
• 7–14 days before the journey: 50% of the total booking cost
• 48 hours – 7 days before the journey: 75% of the total booking cost
• Less than 48 hours before the journey: 100% of the total booking cost

No Refund After Journey Begins

Once passengers have boarded the vehicle, the service is considered fulfilled and no refunds will be issued for any part of the journey.

Cancellation of Additional Services

If your booking includes third-party services such as:

• Accommodation
• Meals
• Ferry crossings

…and these providers apply cancellation fees, those charges will be passed on to the Hirer in addition to Britannia Wheels’ standard cancellation fees.

Refund Timeline

Approved refunds will be processed within 14 days of your cancellation request, minus any applicable deductions based on the terms outlined above.

No-Show Policy

If the passenger fails to appear at the agreed pick-up location and time without prior notice, the booking will be classed as a No-Show, and the full booking amount will be charged.

A “No-Show” includes:

• Incorrect pick-up date or time provided at booking
• No contact made with Britannia Wheels or the driver within one hour of the scheduled pick-up

Changes to Pick-Up Time

Should you wish to change your pick-up time after the booking has been confirmed:

• This may incur additional charges, depending on availability and how the change affects our schedule.
• We strongly advise notifying us as early as possible to avoid disruption and additional fees.